This ought to be fun to sort out...

[K Frame]

On 14 August I dropped off an Amazon return with the UPS Store near my office. It was the boots that Amazon sent me instead of the light bulbs that I actually ordered.

I have my receipt and tracking number. Noticed the other day that I've not heard anything about my return or refund, so I ran the tracking number through the UPS system.

According to them, it has never been picked up. It's still sitting in the store in Oakton.

I have a very funny feeling that no, it's not sitting in the store in Oakton. My gut tells me that it's actually been stolen because what I was returning was a pretty nice pair of women's boots.

I suspect someone saw the chance at a free gift for someone in their life.

[MechAg94]

Do you have the scan receipt that shows it was in UPS custody?

[K Frame]

Do you have the scan receipt that shows it was in UPS custody?

I have the receipt from the UPS store, yes.

[cordex]

I had a similar situation with a return not being processed.
Got on the customer support chat and had it resolved in about five minutes.

[Brad Johnson]

If your local store is like mine, I think they hold all the returns until they can fill a return container. Combine a bunch of item returns into a single large freight shipment. At least that's what I've heard, though without any kind of confirmation.

Brad